Please contact your Customer Support team.
Please contact your Customer Support Team and provide all relevant details to investigate this further.
Yes, please contact our Customer Support team to provide all relevant details in order to receive invoices via email.
Please login to your MyMST account and download a copy of your (VAT) invoice.
Yes, in some countries VAT is applicable for tolls payment. MSTS Tolls will provide you with a separate VAT invoice per country for the VAT reclaim purposes.
Please login to your MyMST account to run a custom report on all transactions.
Please send an email to our Customer Support team with all relevant details and we’ll update our records.
Please click on “Forgot Password” on the Portal’s homepage. The system will ask you for your username and ask you to create a new password.
Please contact our Customer Support team and request login details.
Please click on “Forget Password“.
Please login to MyTolls and go to products>order products>boxes.
Please login to MyTolls to start the EV refund process.
Please login to MyTolls to see if the product has been ordered. If it has not arrived after one week, contact your Customer Support team.
Please login to MyTolls and order a replacement product.
Please login to MyTolls to easily switch the products. The system will display all products and vehicles linked to them.
In most countries, you have to pay tolls for busses. Please check MyTolls for the relevant products. It is indicated per product whether these are suitable for buses and/or trucks.
With TOLL2GO you can also use the German Toll Collect On-Board Unit (OBU) for the Austrian toll roads. Registration with TOLL2GO is only possible via GO Maut Selfcareportal.
Please find the list of Satellic Service Points here.
Yes, Toll2Go payment method is the MSTS Tolls card.
Please login to MyTolls and cancel the autorenewal in your Manage Eurovignette screen.
In case of constant RED light, please immediately stop driving and follow the emergency procedure.
In case of constant RED light, please immediately stop driving and follow the emergency procedure. In other cases, please contact your Customer Support Team.
For Axxes Box: Call Emergency line +33 426 29 75 80
For Telepass SAT: Call Emergency Hotline +39 055 93 68 001
Please contact your Customer Support Team.
Four short beeps indicates that the toll has not been paid properly. Please stop at the nearest GO point-of-sale (within 5 hours or 100 km) and pay the outstanding amount. If necessary, a replacement OBU will be given to you.
OBU malfunction: I am in Austria and the number of axles has been registered incorrect. What should I do now?
You can pay the difference between the amount of the right number of axles and the incorrect registered number of axles within 96 hours in the Selfcare Portal or by calling ASFINAG Service Center at +43 1 955 12 66.
The toll transaction did not occur. Please go immediately to a Contact or Distribution point, which are located on toll roads and at the main access routes to the network of toll roads. For a complete list, check it here.
OBU malfunction: I am traveling across Slovenia and the red light of my DarsGo is on. What should I do now?
Go to a DARS service customer center to pay the unpaid toll and further tolls. It is not possible to order a replacement via MyTolls portal. Please visit www.darsgo.si and order a new OBU. The OBU should be picked up at the border. You can request a replacement for your ViaCard or Telepass via MyTolls.
Please go to the relevant service counter at the gate of the Westerscheldetunnel to register a manual transaction. Don’t forget to return the defective T-Tag.
Please call the TollCollect hotline: 00800 0 222 26 28
Please check the list below:
Check below the toll rates for European toll roads.
Please use our solutions by route planner.
Global Navigation Satellite System (GNSS) has global coverage and provides positioning data using time signals from satellites. GNSS devices use these data to determine location.
Dedicated Short Range Communication (DSRC) is a short-range wireless technology that allows vehicles to communicate with the road infrastructure.
EETS stands for European Electronic Toll Service.